Ok in a better mood to respond today. Being in my job which entails serving the public. You can defuse a rather rude customer by giving a comment such as " has it been one of those tough days for you as well?" or make a complimentary comment about an article they are wearing. I agree with that. Using kindness as a way of changing the atmosphere in an area.
But harm one of my children and its a can of whoop ass you will get. And there will be no good will involved. You can mess with my belongings, they are replaceable. You can even mess with me. But mess with my children and their well being and I will retaliate.
You won't even see it coming.